Past Clients Guide - Referral Marketing.pdf

I recently sent you an email, and it contained a link to a short survey. I wanted to ask whether you received it. Completing the survey should only take a moment, and it will help me serve other clients like you more efficiently in the future. Here is the link again for your convenience: [Insert Link to SurveyMonkey Survey here] If you’d rather speak on the phone or in person, let me know. I am looking forward to hearing from you. Sincerely, AGENT Text Follow-Up You might choose to follow up with a text message, especially if your clients are younger. Start friendly and casual. Try something like: Hi [Name], it’s [Your Name]. Hope you’re having a great weekend! I wanted to follow up with you about an email I sent. It had a link to a survey about our experience working together. I haven’t heard from you, so I wanted to make sure you got it. If they say they did not get your email, tell them you’ll resend it right then. If they say they got it but have not had time to do it, offer to ask them the questions on the phone instead and schedule a call.